Terms and Conditions

TERMS AND CONDITIONS

Jac Hodges | Business Growth Strategist

Last updated: 9 November 2026

1. Introduction

These Terms and Conditions govern your use of www.jachodges.online and the purchase or use of products and services provided by Jac Hodges, trading under the Jac Hodges and Simply Marketing Studio brands.

Please read these Terms and Conditions before purchasing or registering for any paid product or service.

By placing an order, you agree to the terms applicable to that purchase. Your statutory rights are not affected.

Business details

Jac Hodges
Business Growth Strategist
Trading as Jac Hodges and Simply Marketing Studio

Website: www.jachodges.online
Email: [email protected]
Business correspondence address: 122 Aylesbury Road, Wendover, Buckinghamshire, HP22 6AD

2. Products and Services

We provide business education, consultancy, coaching and digital resources.

Our offerings may include:

Business growth and marketing coaching.

Social media and digital marketing consultancy.

Digital courses and educational programmes.

Live online workshops, challenges and training.

Downloadable guides, templates and resources.

Memberships and subscription-based services.

Online communities and educational support.

CRM, marketing automation and related software services.

Bespoke business strategy and consultancy projects.

These may include programmes and services such as Beyond the Prompt, the AI Business Accelerator, the Monthly Visibility Content Pack and Calm Business Hub.

Each product or service will have its own description explaining what is included, its price, delivery arrangements and any applicable additional conditions.

Where specific written terms are agreed for an individual service or project, those terms will take precedence over these general Terms and Conditions to the extent of any inconsistency.

3. Orders and Purchases

When purchasing a product or service, you agree to provide accurate information and ensure that you are authorised to use your chosen payment method.

A contract is formed when we accept your order and provide confirmation.

We reserve the right to decline an order where there is a legitimate reason, including an obvious pricing error, suspected fraudulent activity or an inability to provide the requested service.

If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

4. Pricing and Payments

Prices are displayed in pounds sterling (GBP), unless otherwise stated.

Jac Hodges is not currently VAT registered, and no VAT is charged on our prices.

Payment arrangements will be explained before purchase.

Depending on the product or service, payment may be:

A single upfront payment.

A recurring monthly subscription.

An agreed instalment plan.

A deposit followed by a balance payment.

A payment schedule agreed within a separate proposal or contract.

Payments may be processed securely through third-party providers, including Stripe or PayPal.

We do not ordinarily store complete payment card details.

Where payment is unsuccessful, we may contact you to resolve the issue and, where appropriate, suspend access to paid services until payment is received.

We will not impose charges or penalties that are unlawful or unfair.

5. Digital Products and Downloadable Resources

Digital products may include workbooks, templates, guides, recorded training, courses and other downloadable or online materials.

Product descriptions will explain what is included and how access will be provided.

Digital content is intended for the purchaser's personal or internal business use, unless a separate licence expressly permits wider use.

You may not reproduce, resell, distribute, publish or commercially exploit our digital materials without written permission.

Digital content and cancellation rights

Where you purchase digital content online as a consumer, you will generally have a statutory 14-day cancellation period.

If you wish to receive digital content immediately during that period, we may ask for your express consent to begin supply and your acknowledgement that you will lose your statutory right to cancel once supply begins.

Where the legal requirements for immediate supply and loss of cancellation rights have been satisfied, the statutory change-of-mind cancellation right will no longer apply once supply has begun.

If those requirements have not been satisfied, your statutory cancellation rights will remain available.

Nothing in these terms removes your rights where digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.

6. Live Training, Workshops and Challenges

We provide live and recorded educational experiences, including online workshops, business growth sessions, challenges and training programmes.

Examples include Beyond the Prompt and other AI or business growth training.

The relevant sales or registration page will explain:

The programme dates and duration.

Whether sessions are live, recorded or both.

What resources are included.

How access will be provided.

Any participation requirements.

Whether recordings will be available and for how long.

We aim to deliver programmes substantially as advertised.

However, reasonable changes may occasionally be necessary, including changes to session timings, delivery arrangements or supporting resources.

Where a material change significantly affects what you purchased, we will explain the available options, including any refund or cancellation rights.

Attendance

Participants are responsible for attending scheduled live sessions and ensuring they have suitable internet access and equipment.

If you cannot attend a live session, access to a recording will depend on the arrangements advertised for that programme.

Failure to attend does not automatically entitle you to a refund, but this does not affect your statutory rights.

7. Coaching and Consultancy

Coaching and consultancy services may include individual sessions, ongoing support, strategic reviews, business planning and implementation advice.

The scope, duration, price and delivery arrangements will be explained before purchase or within a separate agreement.

Client responsibilities

To get the most from coaching or consultancy, clients are expected to:

Provide accurate and relevant information.

Attend agreed meetings.

Participate constructively.

Complete agreed actions where appropriate.

Make their own business decisions.

Communicate promptly about relevant changes or difficulties.

Coaching and consultancy are collaborative services.

We provide professional advice, guidance and support, but clients remain responsible for their own business decisions and implementation.

Rescheduling

Where possible, please provide at least 24 hours' notice if you need to rearrange a coaching appointment.

We will make reasonable efforts to accommodate rescheduling requests.

Repeated missed appointments or late cancellations may result in the session being treated as used where this is fair, clearly communicated and consistent with applicable law.

Where we need to cancel or rearrange a session, we will offer a suitable alternative or another appropriate remedy.

8. Memberships and Subscriptions

Certain products and services are provided through recurring subscriptions.

These may include content memberships, coaching subscriptions, software access or community memberships.

Before subscribing, you will be informed of:

The subscription price.

The billing frequency.

The services included.

Any minimum commitment period.

How to cancel.

Any applicable notice requirements.

What happens when your subscription ends.

Recurring payments

By subscribing, you authorise the agreed recurring payments until your subscription ends in accordance with its terms.

We will explain any applicable minimum commitment and cancellation arrangements before you subscribe.

Cancellation

You may request cancellation by following the cancellation instructions provided with your subscription or by emailing [email protected].

Cancellation will take effect in accordance with the terms disclosed when you subscribed and applicable consumer law.

Where a subscription has no minimum commitment, cancellation will ordinarily prevent further renewals after the current paid billing period, subject to statutory rights.

We will not impose undisclosed cancellation charges or unfair restrictions.

Changes to subscriptions

If we propose a material change to subscription pricing or services, we will provide appropriate advance notice and explain any right to cancel.

Changes will not be imposed retrospectively or in a way that removes existing statutory rights.

9. Calm Business Hub and Third-Party Software

Calm Business Hub provides access to CRM, marketing automation and related business tools using third-party technology, including GoHighLevel.

The features, pricing, support arrangements and any usage limits will be explained in the relevant service description or subscription agreement.

Software availability

We aim to provide reliable access but cannot guarantee that third-party software will operate without interruption.

Temporary interruptions may occur because of maintenance, updates, technical issues or circumstances outside our reasonable control.

We will take reasonable steps to assist with issues within our responsibility.

User responsibilities

Users are responsible for:

Keeping account credentials secure.

Using the software lawfully.

Ensuring their marketing communications comply with applicable law.

Obtaining appropriate permission to contact individuals.

Maintaining accurate customer information.

Avoiding spam, unlawful messaging and misuse of the platform.

Complying with applicable third-party platform rules.

Users remain responsible for the content and lawful use of their own customer databases.

Third-party services

Some features depend on external platforms, integrations or service providers.

Where these providers impose separate terms, users may also be required to comply with those terms.

Any specific data processing, software licensing, service-level or termination arrangements may be set out in a separate agreement.

10. Consumer Cancellation Rights

Where you purchase products or services as a consumer through our website or another distance-selling arrangement, you may have statutory cancellation rights.

The precise rights depend on the type of product or service purchased and the circumstances of the transaction.

General 14-day cancellation period

For many online service contracts, consumers have the right to cancel within 14 days after the contract is entered into.

Digital content supplied electronically is also subject to specific cancellation rules.

Services beginning within 14 days

If you expressly request that a service begins during the statutory cancellation period, we may begin providing it before that period ends.

If you then cancel within the cancellation period, you may be required to pay a proportionate amount for services already provided, where the legal conditions for that charge have been met.

Where a service has been fully performed following the required express request and acknowledgement, the statutory cancellation right may be lost.

Digital content supplied immediately

Where digital content is supplied during the cancellation period, the statutory right to cancel may be lost once supply begins, but only where the applicable legal requirements have been satisfied.

Exercising your cancellation rights

To request cancellation, contact:

[email protected]

Please include your name, order details and a clear statement that you wish to cancel.

You may also use the model cancellation form provided at the end of these terms where applicable.

Where a refund is legally due, it will be processed within the applicable statutory timeframe, normally using the original payment method unless otherwise agreed.

Business purchases

Some purchases may be made wholly or mainly for business purposes rather than as consumer purchases.

Statutory consumer cancellation rights may not apply to those contracts.

Where a business purchase is subject to a separate written agreement, the applicable cancellation arrangements will be set out in that agreement.

Nothing in these terms excludes rights that cannot lawfully be excluded.

11. Refunds and Complaints

We want customers to receive the products and services they have paid for.

If you believe a product or service is faulty, not as described, has not been delivered as agreed or has otherwise failed to meet applicable legal standards, please contact us.

We will investigate and offer an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

Correcting an issue.

Providing replacement or alternative access.

Repeating a service.

Offering a price reduction.

Providing a partial or full refund.

Refund eligibility will depend on the product, the circumstances and your statutory rights.

We do not operate a blanket policy excluding all refunds once a product has been accessed or a service booked.

12. Intellectual Property

Unless otherwise stated, the intellectual property rights in our original materials belong to Jac Hodges or the relevant rights holder.

These materials may include:

Course content and training videos.

Workbooks and guides.

Templates and frameworks.

Presentations and educational resources.

Written materials and graphics.

Original business systems and methodologies.

Branding and other creative assets.

Purchasing a product or participating in a programme does not transfer ownership of intellectual property.

You receive a limited, non-exclusive, non-transferable licence to use the materials for the purposes expressly permitted by the relevant product or service.

Unless we provide written permission, you must not:

Resell or redistribute materials.

Share paid access with unauthorised individuals.

Republish training content.

Upload proprietary resources to public platforms.

Repackage materials as your own.

Use our training materials to create competing commercial training products.

License or distribute our frameworks to others.

Where a separate commercial licence or intellectual property agreement has been agreed, that agreement will govern the relevant rights.

13. Artificial Intelligence and Educational Resources

Our training may demonstrate or recommend the use of artificial intelligence tools.

AI systems can produce inaccurate, incomplete or inappropriate outputs.

Participants are responsible for reviewing, checking and adapting AI-generated content before using it in their businesses.

You should not enter confidential, sensitive or third-party personal information into AI systems unless you have an appropriate lawful basis and understand the relevant platform's privacy arrangements.

Our AI training is intended to help participants develop practical skills and exercise better judgement.

It does not guarantee particular commercial outcomes or replace appropriate professional advice.

14. Business Results and Earnings

Our coaching, training and consultancy services are designed to support business development, improve skills and help participants make more informed decisions.

However, business performance depends on numerous factors outside our control.

These may include individual experience, market conditions, product demand, available resources and implementation.

We do not guarantee:

Specific sales figures.

A particular level of income.

Customer acquisition targets.

Social media reach or engagement.

Business growth or profitability.

Success within a direct selling or network marketing business.

Examples, testimonials and case studies illustrate individual experiences and should not be interpreted as guaranteed or typical results unless expressly stated and appropriately substantiated.

We will exercise reasonable care and skill in providing our services.

15. Communities and Participant Conduct

Where a product or service includes access to an online community, group or shared learning environment, participants must behave respectfully and professionally.

Members must not:

Harass, intimidate or abuse others.

Share unlawful or discriminatory material.

Post spam or unsolicited promotional messages.

Disclose another member's private information without permission.

Share paid resources outside the community without authorisation.

Disrupt training or community activities.

Misrepresent their relationship with Jac Hodges or Simply Marketing Studio.

We may moderate content or restrict access where reasonably necessary to protect members, enforce these rules or comply with the law.

Where appropriate, we will explain the reason for an access restriction and consider proportionate alternatives.

Any suspension or termination will be subject to applicable contractual and statutory rights.

16. Confidentiality

During coaching, consultancy and training, participants may share business information, experiences or commercially sensitive details.

We will take reasonable steps to treat confidential information appropriately.

Participants are also expected to respect information shared by others in private coaching or community environments.

Confidentiality does not prevent disclosure where required by law or where information is already lawfully in the public domain.

For consultancy projects involving substantial confidential information, a separate confidentiality agreement may be appropriate.

17. Personal Data and Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Our Privacy Policy explains:

What information we collect.

How it is used.

Which third-party platforms may process it.

How long it may be retained.

Your data protection rights.

How to contact us about privacy matters.

The Privacy Policy is available separately on our website.

18. Website Use

You agree to use our website and digital services lawfully.

You must not knowingly:

Introduce malicious software.

Attempt unauthorised access.

Interfere with website functionality.

Misuse accounts or payment systems.

Copy protected content without permission.

Use our services for unlawful purposes.

We may take reasonable steps to protect our website, users and systems from misuse.

19. Availability and Changes to Services

We aim to deliver products and services in accordance with their advertised descriptions.

Occasionally, changes may be necessary because of circumstances such as illness, technical problems, platform changes or other operational issues.

Where possible, we will provide reasonable notice.

If a material change significantly affects a paid service, we will explain the available options and provide any remedies required by law.

We will not use this clause to make arbitrary changes that unfairly disadvantage customers.

20. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or restricts liability for:

Death or personal injury caused by negligence.

Fraud or fraudulent misrepresentation.

Breach of statutory consumer rights where those rights cannot lawfully be excluded.

Any other liability that cannot legally be excluded or limited.

We are not responsible for business decisions made independently by participants or for commercial outcomes that we have not expressly guaranteed.

For business-to-business contracts, liability for indirect or consequential commercial losses may be limited where such limitations are lawful and reasonable.

Any specific financial liability cap for consultancy, software or other business services should be agreed separately and will apply only to the extent permitted by law.

21. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances genuinely outside our reasonable control, provided we take reasonable steps to minimise disruption.

Examples may include significant internet outages, serious illness, natural disasters or failures affecting essential third-party infrastructure.

Where such circumstances materially prevent us from delivering a paid service, we will communicate with affected customers and explain the available alternatives or remedies.

This clause does not remove statutory consumer rights.

22. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, business operations or applicable law.

The latest version will be published on our website with its revision date.

Changes will generally apply to future purchases.

Where we propose changes affecting an existing contract, we will provide appropriate notice and obtain agreement where required.

We will not use changes to these terms to remove statutory rights or impose unfair retrospective conditions.

23. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to consumers in other jurisdictions.

Disputes will be dealt with by courts having jurisdiction under applicable law.

Nothing in this clause removes mandatory rights available to consumers in their country of residence.

24. Contact Information

For questions about these Terms and Conditions, purchases, cancellations or services, please contact:

Jac Hodges
Business Growth Strategist
Trading as Jac Hodges and Simply Marketing Studio

Email: [email protected]

Business correspondence address: 122 Aylesbury Road, Wendover, Buckinghamshire, HP22 6AD

Appendix: Model Cancellation Form

Complete and return this form only if you wish to cancel a contract and have an applicable cancellation right.

To: Jac Hodges
Email: [email protected]

I hereby give notice that I cancel my contract for the following product or service:

Product or service:

Order date:

Customer name:

Customer address:

Email address used for purchase:

Date of cancellation:

Signature (only if submitting this form on paper):

Last updated: 9 November 2026